Patients who feels their concerns are directly acknowledged and addressed are less likely to resort to litigation says the firm’s Bill Chamblee in an interview with Healthcare Risk Management. “Being forthcoming and honest with patients can go a long way,” he says.
When a patient leaves the physician’s office after a negative interaction, he or she is much more likely to scrutinize the visit and conclude the negative encounter is attributable to the physician or a lack of supervision of the staff, Chamblee says.
Read the entire article in Healthcare Risk Management.
Attorneys: William H. Chamblee
